- Primary user
- New employee (first 30 days)
- Problem
- New employees cannot find trusted answers to onboarding questions quickly, so they wait on HR and ramp up slowly.
- Workaround
- Intranet search, policy PDFs, Slack channels, and emailing HR directly.
- Evidence
- Customer interviews, User reviews, Personal observation
- Outcome
- Retention
- Constraints
- Engineering capacity, Existing technology, Timeline