Flow diagram
New Employee Asks an Onboarding Question
Actor: Employee · Traces to FR-01, FR-03
100%
Employee
Opens Assistant
Asks Question
AI searches approved knowledge
Relevant answer found?
Display answer + source
Explain uncertainty
Offer HR escalation
Employee escalates
HR receives question
StartUser actionSystemDecisionSuccessError / fallback
The diagram above is the source of truth for this flow — the panels below only annotate it.
AI flow analysis
3 findingsFriction point
Employees may not know whether to ask the AI or HR.
Recommendation: Add an escalation option directly below every AI answer.
Edge case
Knowledge source may be outdated.
Recommendation: Display document last-updated date and prevent AI responses from using expired sources.
AI assumption — confirm
AI-generated assumption: employees ask questions in natural language, not keyword search.
Recommendation: Confirm with the PM before design commits to a conversational layout.
Traceability
- Requirements
- FR-01, FR-03
- User stories
- US-01, US-04
- Wireframes
- View screens