Problem context
New employees spend their first weeks hunting for basic answers — leave policy, payroll dates, IT access, who to ask — across an intranet, PDFs, Slack and HR email. HR answers the same questions repeatedly. The cost is not curiosity; it is slow ramp-up and HR capacity spent on repetitive Q&A instead of onboarding design.
Users
Primary: new employees in their first 30 days. Secondary: HR operations specialists who own onboarding content and handle escalations. Influencers: IT and Legal, who gate which sources the assistant may answer from.
Goals
1. Give new employees trusted answers to onboarding questions in one place. 2. Reduce repetitive onboarding questions reaching HR. 3. Make onboarding progress visible to the employee and to HR.
Non-goals
1. Answering questions outside approved HR/IT sources. 2. Replacing the HR business partner conversation. 3. Performance management or payroll transactions.
Experience requirements
What the experience must do- AI response must display source attribution.
- Users need an obvious escalation path.
- AI uncertainty must be clearly communicated.
- Task completion status must be visible.
- HR must be able to update knowledge sources.
Required states
Design every one of theseScreens to design
7 screens- Employee HomeGive a new employee one entry point for questions and onboarding progress.FR-01 · US-01
- AI AssistantAllow employees to ask onboarding questions.FR-03 · US-04
- AI Answer + SourceShow a trusted answer with attribution to an approved document.FR-03 · US-04
- HR EscalationGive employees an obvious path to a human when the AI cannot answer.FR-05 · US-05
- Onboarding Task DashboardMake onboarding completion status visible to the employee.FR-04 · US-03
- HR Knowledge ManagementLet HR upload and retire the sources the AI is allowed to use.FR-02 · US-02
- HR Analytics DashboardShow HR which questions repeat and where knowledge is missing.FR-06 · US-06
Edge cases from flow analysis
- New Employee Asks an Onboarding Question: Knowledge source may be outdated.
- HR Uploads Knowledge: Two documents may contradict each other after an upload.
- Employee Completes Onboarding Task: A task may be blocked by another team (IT access, payroll).
Design cannot proceed on these without PM input
- PRD section "Acceptance Criteria" is empty — required before generation.
- Unresolved gap: Problem Evidence — You cited qualitative sources, but no numbers yet. Add frequency or cost so severity is arguable with data.
- Unresolved gap: Success Metrics — Define measurable outcomes that indicate whether the product solves the problem.
- Unresolved gap: Non-Goals — Clarify what this product will explicitly NOT solve.